Legal

Terms of Service

Last updated 21 July 2026

These terms govern your use of Clarence, the desktop app, this website, and the hosted services around them. By using Clarence you agree to them.

The short version. Download and use Clarence. Free is the trial. Paid plans are billed monthly through Stripe and renew until you cancel. You own your code and your data. You run agents on your own model accounts and are responsible for that usage. The software is provided as is.

1. Who we are

Clarence ("we", "us") provides this service. You can reach us at info@minnebo.ai.

2. Eligibility

You must be at least 16 years old and able to enter into a binding contract. If you use Clarence for an organisation, you confirm you are authorised to accept these terms on its behalf.

3. Your account

A Clarence ID requires signing in with Google and choosing a handle. You are responsible for activity under your account and for keeping access to your sign-in secure. Handles must not impersonate others or be abusive; we may reclaim handles that do.

4. Licence to use the software

We grant you a personal, non-exclusive, non-transferable, revocable licence to download and use the Clarence desktop app for your own development work, subject to these terms and your plan. You may not resell, sublicense, or redistribute the app, remove notices, or attempt to defeat plan limits or security controls, except where the law expressly permits.

5. Acceptable use

You agree not to use Clarence to:

break the law or infringe anyone's rights;
attack, overload, or interfere with the service or its infrastructure;
gain unauthorised access to systems or data;
build a competing product by copying the service; or
use another party's model credentials without permission.

6. Your content and data

You keep all rights to your code, prompts, agent output, and the notes your agents write to the knowledge graph ("your content"). We claim no ownership of it. On Free and Individual plans your content stays on your machine. For hosted features (the shared graph on Teams and Enterprise) you grant us the limited licence needed to store, process, and transmit your content solely to operate and support those features for you.

7. Model providers and third-party services

Clarence orchestrates agents that run on providers you choose, such as Anthropic, OpenAI, and OpenCode, using credentials you supply. You are responsible for your use of those providers, including their fees and their terms. Prices shown for Clarence are the platform fee only and are separate from your model spend. Some features rely on third-party software such as Docker, which you install and run under its own licence.

8. Plans, billing, and renewals

Free requires no payment and is capped at two workspaces with two agents each. Individual includes a 14-day free trial before billing begins.
Paid plans (Individual, Teams, Enterprise) are billed monthly in advance through Stripe and renew automatically until cancelled.
Team seats are billed to the organisation owner. The quantity follows your accepted members and is prorated automatically as members join or leave.
Taxes such as VAT may be added where applicable.
Cancellation takes effect at the end of the current billing period. You can manage or cancel your subscription from the billing portal in the app.
Refunds are not generally provided except where required by law.

We may change prices or plans. We will give reasonable notice, and changes take effect at your next renewal.

9. Beta and referral credits

Parts of Clarence may be offered during a beta and can change or be withdrawn. Where we grant referral or promotional credit (such as a free-after-beta arrangement), we will honour it on the terms stated when it was offered.

10. Intellectual property

Clarence, its name, the goose, the design, and the software are owned by us and our licensors. These terms grant you no rights in them beyond the licence in section 4.

11. Disclaimers

Clarence is provided as is and as available, without warranties of any kind, to the fullest extent permitted by law. Coding agents are autonomous and can make mistakes; you are responsible for reviewing what they produce before you rely on it. We do not warrant that the service will be uninterrupted or error-free.

12. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages, or for lost profits, data, or business. Our total liability for any claim relating to the service is limited to the amount you paid us for it in the twelve months before the claim. Nothing in these terms limits liability that cannot be limited by law.

13. Indemnity

You agree to indemnify us against claims arising from your use of Clarence in breach of these terms or of the law, or from your content.

14. Termination

You can stop using Clarence and close your account at any time. We may suspend or terminate access if you breach these terms or to protect the service. On termination, your licence ends; sections that by their nature should survive (such as ownership, disclaimers, and liability) continue.

15. Changes to these terms

We may update these terms as Clarence evolves. We will change the date above and, for material changes, give notice in the app or by email. Continuing to use Clarence after a change means you accept the updated terms.

16. Governing law

These terms are governed by the laws of Luxembourg, and the courts of Luxembourg have exclusive jurisdiction, without prejudice to any mandatory consumer rights in your country of residence.

17. Contact

Questions about these terms: info@minnebo.ai.